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Could Not Connect To Checkpoint Download Center

sqlcmd -E -S .\sophos -Q "DROP LOGIN [SERVERNAME\Sophos DB Admins]" sqlcmd -E -S .\sophos -Q "CREATE LOGIN [SERVERNAME\Sophos DB Admins] FROM WINDOWS" Once complete, re-run the previous commands, i.e.: sqlcmd -E If none of the above checks successfully resolve the problem continue below. Another cause is that file and printer sharing is disabled on the endpoint computer. Determine your database account. Source

Note: The square brackets are required. If the endpoint is managed by a Sophos UTM see article 118987. This same message is also logged in the SQL Server ERRORLOG file. Openthe AutoUpdate log To troubleshoot the problem further you should check the ALC.log file. https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk101669

No local firewalls are blocking the connection. What if the error shown is not listed above? What to do [ TOP ] Article appears in the following topics Endpoint Security and Control Endpoint Security and Control > Management Endpoint Security and Control > Management > Enterprise Console

The address Sophos AutoUpdate is attempting to contact is correct. Enter your required updating details. sqlcmd -E -S .\sophos -Q "DROP LOGIN [SERVERNAME\Sophos DB Admins]" sqlcmd -E -S .\sophos -Q "CREATE LOGIN [SERVERNAME\Sophos DB Admins] FROM WINDOWS" Once complete, re-run the previous commands, i.e.: sqlcmd -E Check this is working with a UDL test as the same account the management service is accessing the database as.

Could not add a connection to server [updating address]; user [domain\account name]; Windows error 1331 Cause The account name mentioned in the message is disabled. By default the following are members: NT AUTHORITY\Authenticated Users NT AUTHORITY\INTERACTIVE [domain name]\Domain Users If the 'Users' group has no membership, add the 'Authenticated Users' group to it locally and force What To Do For more information on what the account is see article 58627. https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk81680 ERROR: Download of [component] failed from server [updating address] Cause The updating address currently set is incorrect or cannot be reached.

Failed to reveal datbase user password , reason :Obscure:Invalid algorithm ident=144 createAccessToken: LogonUser failed Provider cannot be found. If the 'Authenticated Users' group has been removed then a GPO is causing the problem. Note: On a Windows 2008/7/2012 computer the 'Level' column will show 'Error' and the 'Source' column will show 'Sophos Management Service'. As a result, the database user does not have access to the database.

Cause Clear text password (when UseClearText is 0) or a password that hasn't been obfuscated correctly. Could not add a connection to server [updating address]; user [domain\account name]; Windows error 1907 Cause The password of the account name mentioned in the message has expired. What To Do If the endpoint is centrally managed ensure the computer is in a group with a correct updating policy. Reply With Quote Quick Navigation Installing And Upgrading Top Site Areas Settings Private Messages Subscriptions Who's Online Search Forums Forums Home Forums SERVICES FOR CHECK POINT ADMINISTRATORS About This Discussion Board

Note:You may also see a 'Failure Audit', Event ID 18456 from source MSSQL$SOPHOS in the application event log. this contact form The “Accept SmartUpdate Connections:” is ticked in SmartDashboard and I have pushed the policy. Note:If the database component is installed on a domain controller this will be a domain local group, otherwise, it will be a local group. Copyright | Privacy Policy | Site Map SUPPORT CENTER USER CENTER / PARTNER MAP THREAT PREVENTION RESOURCES THREAT INTELLIGENCE World Cyber Threat Map Blog IPS Advisories & Protections Threat Wiki Forums

When the update location (e.g., on the server) has itself been updated (from its parent source) the endpoint computer will download the updates. Providing that the correct databaseexists and thedatabase account is a member of the Windows security group 'Sophos DB Admins', it is likely that the SID of the group in Windows is Providing that the correct databaseexists and thedatabase account is a member of the Windows security group 'Sophos DB Admins', it is likely that the SID of the group in Windows is have a peek here Copyright | Privacy Policy | Site Map CPUG: The Check Point User Group Resources for the Check Point Community, by the Check Point Community.

SUPPORT CENTER USER CENTER / PARTNER MAP THREAT PREVENTION RESOURCES THREAT INTELLIGENCE World Cyber Threat Map Blog IPS Advisories & Protections Threat Wiki Forums Security Report UNDER ATTACK? What To Do Unlock the account. The username is incorrect.

Check firewall settings and logs on your endpoint computer for blocked connections and also check your server's firewall (if attempting to connect to a share hosted on your own network).

Check Point Software Technologies, Inc. The password is incorrect or has expired. Read up from the line mentioned in step three and check for any errors or problems. Cause See KBA 113946.

For more information see Microsoft TechNet. Could not add a connection to server [updating address]; user [domain\account name]; Windows error 1909 Cause The account mentioned in the message is locked out. All rights reserved. Check This Out Forum Forum Home New Posts FAQ Calendar Community Groups Albums Member List Forum Actions Mark Forums Read Quick Links Today's Posts View Site Leaders Who's Online What's New?

This same message is also logged in the SQL Server ERRORLOG file. If no other information can be found check: the computer is fully connected to the network (i.e., can ping the server no firewalls or proxies are blocking connection that the workstation It should be in the format: Provider=SQLOLEDB;Integrated Security=SSPI;Initial Catalog=SOPHOS51;Data Source=Server\SOPHOS; Note: In the above example the management service will attempt to connect to a 'SOPHOS51' database in an SQL instance called As a result, the database user does not have access to the database.

Sophos Community Search User Help Site Search User Forums Email Appliance Endpoint Security and Control Free Tools Mobile PureMessage Reflexion SafeGuard Encryption Server Protection Sophos Central Sophos Clean Sophos Home Sophos Check the DatabaseConnectionMS registry key has the correct "Catalog" value. is a wholly owned subsidiary of Check Point Software Technologies Ltd. The alc.log file is open on screen.

sqlcmd -E -S .\SOPHOS -d SOPHOS540 -i ResetUserMappings.sql
sqlcmd -E -S .\SOPHOS -d SOPHOSPATCH52 -i ResetUserMappings.sql
sqlcmd -E -S .\SOPHOS -d SophosSecurity -i ResetUserMappings.sql If running this command returns the error: A known problem with GPOs is where the 'Users' group is added to theRestricted Groups Policy. sqlcmd -E -S .\sophos -Q "select name from sysdatabases" Create a UDL test fileto test connectivity to the SQL database and appropriate database. Error 0x00000071can be returned to the central console when this issue exists on the workstation.

What To Do Confirm what the account name and password are and then re-enter them into either the central policy or 'Configure Updating' option on the workstation. Could not add a connection to server [updating address]; user [domain\account name]; Windows error 53 Cause There is a network connectivity problem such asNetBIOS name resolution. The database account is not a member of the Windows 'Sophos DB Admins' group.